How can we help?

On the sign-in screen, choose Forgot password and we’ll email you a link to set a new one. If it doesn’t arrive within a few minutes, check your spam folder.

Check your spam folder first. You can send the link again from your profile in the app.

Turn off Offers by email in your profile. You can change it at any time.

In the app, open your profile and choose Delete account. If you can’t use the app, email us from the address you signed up with.

Check it for typos: codes never use the letters I or O, or the digits 0 and 1. Each code works only once, and some expire. If it still won’t go through, ask the shop or contact us.

Each shop reviews its receipt photos itself, so it can take a little while. The result shows in the app, and if the shop turns a photo down, its note tells you why.

Your points history lists every change, with the shop and the date. If something is missing, contact us with the shop’s name and the date of your purchase.

A voucher only works at the shop whose offer it is. Check in your wallet that it hasn’t expired or been used, then show its QR code or read out its code.

Loywin prizes aren’t collected at a shop. Once you unlock one, the Loywin team contacts you to deliver it.

Create an account in the app and choose Apply as a business in your profile. A person on the Loywin team reviews every application.

Write to us with your shop’s name and what’s happening, and we’ll help.